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Casino FAQ

Our Casino FAQ is created to offer answers to all questions most frequently asked. Our reviews and gaming guides discuss all aspects of online gaming in much greater detail although sometimes all you need is a quick answer to ensure you are on the right track.

Getting started

  • How can I find the best online casino for me?
    • There are literally hundreds of casino platforms out there. If you’re new to the world of online gambling, you should start by exploring the casinos featured on our site, as they have been tested and approved by industry professionals. Moreover, all of them are beginner-friendly and feature lucrative welcome bonuses for new players.
  • How do I join an online casino?
    • To become a member of a casino, you’ll have to go through the registration process. Find the “Sign Up” or “Register” button (usually located in the upper right corner) and fill in the registration form. In most cases, you’ll have to enter your email, username, and password. Many online casinos require additional information to comply with AML/KYC.
  • What are the best online casino games to play?
    • It’s all a matter of personal preference. Many players enjoy online slots, as these are the most numerous of all games, with thousands of titles available in casinos all over the web. Other popular games include blackjack, baccarat, roulette, craps, and more. There are also plenty of great live dealer titles.
  • Is it legal to play casino games online?
    • It depends on whether this type of activity has been legalised in your country. For instance, the United Kingdom has regulated all forms of online gambling, including online casinos, and UK players are free to join any UKGC-licensed casino to play their favourite games. Online gambling hasn’t been regulated in many places worldwide, but it isn’t illegal either, so players often decide to join offshore-licensed casinos. However, in China (and many other countries), online gambling is against the law. As a result, it is punishable.
  • Can I access casinos on my mobile device?
    • Yes, you can. Most online casinos are available on the go. They feature either a dedicated app that you need to download and install on your smartphone or a mobile-friendly platform that you can load in your browser and start playing games. All modern online casino games are built with HTML5 technology, thanks to which they can be accessed on mobile phones.

Safe Gambling

  • Are online casinos safe?
    • All licensed and regulated casinos pay a lot of attention to keeping their safety levels as high as possible. They aim to acquire all the necessary game certificates and ensure that the site is protected by the required security measures, such as SSL encryption.
  • Are online casino games rigged?
    • As long as the games have been provided by popular developers and offered in licensed online casinos, they are unlikely to be rigged. Most of them use a random number generator (RNG) and are regularly audited for fairness by an external auditor.

      However, if you join a suspicious and unlicensed gambling platform, you need to be extremely careful.
  • Will someone steal my personal info in an online casino?
    • It’s no secret that various cybercriminals often target online casinos. However, all the reputable and licensed platforms use the latest security protocols to protect their players’ sensitive data. That said, you should be careful when playing in non-licensed casinos.
  • Who controls online casinos?
    • Online casinos are licensed and regulated by gambling authorities. The official regulator in the UK is the United Kingdom Gambling Commission. Many countries have their main regulatory bodies for gambling, but not all of them regulate online casinos. Also, some regulators are considered offshore.
  • Can I develop a gambling problem when playing online casino games?
    • Unfortunately, online casino games are as addictive as their land-based counterparts. Therefore, if you think you or someone you know has developed a gambling addiction, make sure to seek adequate help right away.


  • Can I use a credit card for an online casino?
    • Yes, credit card payments are available in many online casinos. To make a deposit, you’ll have to enter your credit card number, expiry date, and security code. Moreover, you will need to pay attention to the minimum and maximum deposit and withdrawal limits for credit cards. Finally, you should know some casinos might only accept cards for deposits but not withdrawals (and vice versa).
  • What’s the best payment option for online casinos?
    • There’s no consensus on which payment method can be considered the best. Right now, most online casinos accept a wide array of options, including credit cards, e-wallets, bank transfers, and more. It’s up to you to read more about their advantages and disadvantages and pick the one that meets your needs.
  • Are there any transaction fees?
    • Online casinos usually do not charge transaction fees, but you should check that before making your first deposit. On the other hand, fees are charged by almost every payment method. Some are more expensive than others, and that’s another thing to consider before making a transaction.
  • Are all deposits and withdrawals instant?
    • Most deposit methods are instant, which means you’ll see your funds in your casino balance seconds after you’ve made the transaction. However, casinos usually need more time to process your withdrawal requests. This can take up to a couple of business days, and it’s referred to as withdrawal pending time. Of course, some casinos are faster than others, so make sure to remain patient.
  • What is withdrawal pending time?
    • Casinos need to check your withdrawal request before approving it. The operator needs to make sure that you haven’t used your money in an illegal way, which is why withdrawals aren’t usually instant. The time required to process the withdrawal is called withdrawal pending time.

Casino Bonuses

  • Do casinos offer bonuses for new players?
    • Yes, the majority of online casinos offer bonuses. Nowadays, the online gambling landscape is more competitive than ever, and online casinos want to attract as many new customers as possible. That is why they offer lucrative bonuses to newcomers. In some cases, online casinos provide no deposit bonuses that are awarded once you open an account.
  • What are wagering requirements?
    • Players cannot withdraw their bonus money right away. They need to meet the wagering requirements stated in the bonus T&Cs first. For example, if you receive £20 as a bonus at the wagering requirements of x20, you’ll have to wager a total of £400 before unlocking the bonus funds.
  • What is wagering contribution?
    • Not all games contribute to wagering requirements to the same extent. Slots usually contribute 100%, whereas certain table games, such as roulette or blackjack, sometimes don’t contribute at all. As a result, you will not be able to meet the wagering requirements if you play those games. Therefore, make sure to read the T&C section carefully to learn which games will allow you to clear these requirements as quickly as possible.
  • Do casino bonuses expire?
    • Unfortunately, most online casino bonuses have a lifespan. If you fail to use your bonus or meet the wagering requirements within the specified timeframe, your bonus funds will be forfeited. Therefore, it’s very important to learn more about the expiry period for every bonus you claim in online casinos.
  • What kind of bonuses are there in online casinos?
    • Apart from welcome deposit and no deposit bonuses, online casinos offer a wide range of promotions for regular customers. The most popular ones are reload bonuses, cashback promotions, free spins, refer-a-friend bonuses, and more. Some online casinos even feature loyalty/VIP schemes, where you can claim additional benefits as you progress through levels.